Review referred customers

Open Partner Program, then select Customers to review people attributed to your referral link. The customer list can show the referral stage, signup date, first payment, country, and earnings associated with each customer. Select a customer to open their details and commission history.

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Use the customer list

Use the filter to show Lead, Active, Ending soon, Canceled, or Ended customers, then open a customer to inspect their details. Compare the registration and first-payment dates when checking why a lead has not become a paying customer. Use the commission section to see eligible, held, available, paid, adjusted, or voided earnings associated with that customer. A customer with multiple paid subscriptions can appear in more than one subscription-state filter. For example, the same customer can have one active subscription and one canceled subscription.

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Understand customer states

• A lead registered through your referral but has no paid subscription.
• Active means at least one paid subscription is currently active.
• Ending soon means at least one paid subscription is scheduled to end.
• Canceled means at least one gateway-managed paid subscription was canceled.
• Ended means at least one manually managed paid subscription has ended.
• A referral under review is waiting for an eligibility decision.
• A disqualified referral no longer generates eligible commission.

Each eligible renewal creates a new commission only after Biqli receives the successful invoice payment. Future renewals are not guaranteed or recorded as earned commission in advance. The rate, tier, and hold applied to that renewal are determined when its commission is created.

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Why a customer may show no payable earnings

• The account registered but has not completed an eligible payment.
• The paid product or billing period is not eligible for the current program.
• The payment happened outside the commission earning period.
• The referral is still being reviewed for independence.
• A refund, credit, dispute, or billing adjustment reduced the eligible amount.
• The commission exists but is still inside its earnings hold.

The standard commission period is currently the customer’s first 12 months, but the dashboard is the source for the current program duration.