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A workspace becomes past due when a subscription payment cannot be completed. Open billing to review the failed invoice, update the payment method if necessary, and retry or complete the payment using the available action. Service access can be restricted while the balance remains unresolved. Do not create a duplicate subscription to fix an existing past-due invoice. If payment succeeds but the status does not update, keep the provider receipt and contact support with the invoice reference. Never send full card details.

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Resolve the balance

  1. Open the past-due notice in the correct workspace.
  2. Review the failed invoice and decline information available.
  3. Update or replace the payment method when necessary.
  4. Use the offered retry or payment action once.
  5. Confirm the invoice and subscription return to the expected state.
The billing provider or issuing bank can decline a method for funds, authentication, regional, or fraud-prevention reasons. Biqli cannot override a bank decline.

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Avoid duplicate subscriptions

Do not purchase another plan to bypass an unpaid invoice. This can create a second billing relationship without resolving the original balance. Plan-dependent features can be restricted during the past-due period. Existing external DNS and downloaded assets remain separate, but resource availability follows the workspace billing state.

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Frequently asked questions

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Will updating a card pay the invoice automatically?

Use the retry or payment action shown by billing and confirm the resulting invoice status.

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Can support override a bank decline?

No. The issuing bank or billing provider must approve the payment.

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Should I create another subscription?

No. Resolve the existing past-due invoice first.