> ## Documentation Index > Fetch the complete documentation index at: https://learn.biq.li/llms.txt > Use this file to discover all available pages before exploring further. # Refunds, disputes, and clawbacks > Understand how refunds and payment disputes adjust partner earnings and payouts. Biqli keeps the original sale and records a separate adjustment when a customer payment is refunded, credited, reversed, or disputed. This preserves a complete ledger instead of deleting financial history. ## Refunds * A partial refund reduces commission in the same proportion as the refunded eligible amount. The subscription can remain active when access was not fully refunded. * A full refund reverses the full commission and can end the customer's subscription access immediately. * An ordinary end-of-cycle cancellation does not reverse commission from a successful payment that remains valid. If the original commission has not been paid, the adjustment reduces or voids that earning. If it has already been paid, the adjustment creates a clawback balance. ## Payment disputes When Biqli receives a payment-dispute event, it reverses the related commission, ends access associated with the disputed purchase where applicable, and freezes partner payouts for review. The same provider event is processed idempotently, so retrying it does not create another adjustment. A dispute outcome does not automatically recreate subscription access or commission. Even when the provider reports that a dispute was won, Biqli keeps the conservative reversal until the underlying account and payment are reviewed. This prevents access or earnings from being restored after a materially changed billing state. ## Clawbacks after payout If the reversed commission was already paid, the dashboard shows an outstanding clawback. Biqli does not silently remove the completed payout. Future eligible commissions first complete their ordinary risk review and holding period, then can be applied to the clawback balance. | Adjustment status | Meaning | | ---------------------- | ------------------------------------------------------------------- | | Reversed | The original sale commission no longer contributes to net earnings. | | Outstanding | A previously paid commission is still owed back. | | Partially applied | Part of a later eligible commission repaid the clawback. | | Applied to clawback | A later eligible commission was fully used for recovery. | | Recovered or completed | The relevant clawback adjustment has been fully settled. | ## Payout review An open or historical dispute can freeze payouts even after the commission is reversed. While frozen, eligible earnings remain recorded but cannot enter a new payout. An administrator must review the risk state before payouts resume. Review the complete commission lifecycle. Learn how account suspension differs from a payout freeze.