> ## Documentation Index > Fetch the complete documentation index at: https://learn.biq.li/llms.txt > Use this file to discover all available pages before exploring further. # Partner suspensions, payout freezes, and appeals > Understand partner account restrictions, payout risk reviews, appeals, and reinstatement. Biqli can suspend a partner account or freeze its payouts when activity requires review. These controls have different effects. ## Suspension compared with a payout freeze | Control | What happens | | ------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------- | | Account suspension | Partner features and payouts are paused, the reviewed profile is locked, eligible commissions are held, and safe-to-pause payouts wait for review. | | Payout freeze | The partner profile can remain active and reporting remains visible, but new payouts cannot proceed until the risk review is cleared. | Neither control deletes the referral, earning, payout, or audit history. A partner-account suspension also does not by itself cancel a referred customer's Biqli subscription. ## Appeal a suspension When an appeal is available: 1. Open **Partner Program**, then **Profile**. 2. Review the suspension reason shown in the account notice. 3. Select **Appeal suspension**. 4. Explain why the suspension should be reconsidered and include relevant, accurate context. 5. Submit the appeal once and wait for the decision shown in the dashboard and sent by email. Only one appeal can be submitted for the same active suspension. An appeal does not restore access while it is pending. ## Appeal decisions and reinstatement * If an appeal is declined, the partner account remains suspended and the decision reason appears in the profile. * If an appeal is approved, or an administrator reinstates the account, partner access becomes active again. Held commissions return to the appropriate pending or available state based on their original hold and current risk controls. * A paused payout may return to its previous queue state or require review before processing resumes. ## When there is no appeal button A payout freeze is a risk control, not an account suspension, so it does not use the suspension appeal form. Follow the payout notice or contact Biqli support with the workspace and relevant transaction details. Do not send passwords, complete payment-card numbers, or private provider credentials. See how payment disputes can freeze payouts and reverse earnings. Review payout eligibility and processing states.